1.
BOOKINGS
An initial reservation may be made by telephone or eMail and will be held for up to four days following confirmation by us of the dates being available. Completion and return of the booking form and full deposit or payment as appropriate will then secure the booking. Bookings made for high and peak seasons will normally only be accepted for complete weeks.
2.DEPOSIT/SECURITY DEPOSIT
A deposit of £100/$150 per week is required with the completed booking form. Confirmation of receipt of the form and deposit will normally be made within seven days. Once confirmed the deposit will be non-refundable but will be deducted from the rental amount due. A refundable security deposit will be charged prior to arrival to the value of $400/£250. This security deposit is made to cover any breakages or damage that may occur whilst you are using our home and will be refunded, normally within 30 days of departure, if no damage or breakages occur. The cost of any damage or breakages will be deducted from this security deposit and the balance returned along with an itemized invoice.
3.BALANCE OF PAYMENT
The balance of the cost of the rental period is to be paid no later than 8 weeks before the expected arrival date. When a booking is made within 8 weeks of expected arrival, payment in full must accompany the booking form. Key collection details will be sent to you after full payment has been received.
We, as owners, reserve the right to cancel the booking if payment is not received by the due date.
4.CANCELLATION CHARGES
You as our client may cancel the booking at any time after it has been confirmed. Cancellation must be made in writing (eMail is acceptable) and the following cancellation charges will apply :
i)More than 8 weeks before expected arrival - deposit only forfeited;
ii) Between 4 weeks and 8 weeks before expected arrival - 50% of total cost forfeited, unless alternate booking found;
iii) Less than 4 weeks before expected arrival - 100% of total cost forfeited.
If through circumstances beyond our control it is necessary for us to cancel a booking (which would be wholly exceptional) we will refund any monies paid, without interest or further compensation.
5.AMENDMENTS
Alterations to confirmed bookings can be made, following a request from you as the client, at our discretion as owners. To effect such a change an administration fee of £10/$15 will be charged. Any changes need to be notified to us in writing (eMail is acceptable) together with the fee.
6.OCCUPANCY
Florida State Law prohibits sub-letting, sharing or assigning. Therefore only the persons named on the booking form are allowed to stay in the house, any persons not shown on the booking form will be asked to leave. Please note that due to Florida laws the MAXIMUM occupancy of this villa is 12 persons regardless of age; legal action may be taken if this number is exceeded.
7.ARRIVAL/DEPARTURE
The rental period commences at 4:00pm on the day of your arrival, and ceases at 10:00am on the day of departure, as shown on the booking form. The property will be cleaned before your arrival and again after your departure. If your stay is for 5 days or less (7 days in high and peak seasons) the cleaning fee will be charged directly to you.
All rentals are inclusive of electricity, water and local sales taxes. A telephone is availale for your use in the villa, with local calls being free of charge, but you will need a pre-paid phone card or credit card for long distance or international calls.
8.POOL HEATING
If pool and/or spa heating is required, this must be requested at the time of booking, and shown on the booking form. There is an additional charge for pool/spa heating and this must be paid with the final balance. In the event that pool/spa heating is requested and paid for, we as owners cannot guarantee the temperature of the pool/spa water as this will vary being dependent on many different factors, not least the prevailing weather conditions at the time of your visit.
9.INVENTORY ITEMS/HOUSE CONTENTS
No items or contents must be removed from the house. This includes linens and towels etc. Any missing items found following the inventory check will be deducted from your security deposit. Any breakages or damage must be reported to the Management Company immediately. An inventory list is available in the villa and it is in your interest as guests that you confirm nothing is missing. Any missing items must be reported to the Management Company immediately on arrival (next day at the latest).
10.INSURANCE
Clients are recommended to take out adequate holiday insurance to over eventualities such as cancellation, accident, sickness and damage.
11.LIABILITY
We, as owners or our agents, do not accept any liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects however caused as a result of the use of the villa, pool or jacuzzi. It is the responsibility of you, as our clients, to ensure that you act at all times in a responsible manner, exercising due care and diligence for the health and safety of those using our home. In particular an adult member of the party must take responsibility to ensure that children are ALWAYS properly supervised when in the pool, jacuzzi and surrounding area.
Also, please bear in mind that the villa is situated on a development of both residential and vacation homes. Therefore, we as owners or our agents cannot be held responsible for any ongoing construction, alterations to existing houses or any noise as a result thereof on or around our property.
12.COMPLAINTS OR DISATISFACTION
In the unlikey event of a complaint during your stay please contact our Management Company immediately, do not wait until you are on your way home. If the matter is not resolved, you as our client must follow up the complaint, in writing (eMail is acceptable), to us as the owners within 14 days of the end of the rental period. If the matter has not been reported or dealt with as detailed above then we, as owners, cannot accept any responsibility. But be assured we will follow-up any complaints, since we want you, as our clients (and potential future friends) to enjoy your stay in our house as much as we ourselves do.
13.FORCE MAJEURE
We, as owners or our agents, cannot accept, be responsible for or be liable in respect of loss, damage or changes caused by force majeure (eg. strikes, floods, closure of airports, weather conditions or other events beyond our control). In the unlikey event of a complaint during your stay, please contact our Management Company immediately.
14.NO SMOKING POLICY
Please note that we, as owners, DO NOT allow smoking (or pets) on any part of our property, due to allergies.
